Led end-to-end onboarding and implementation for enterprise customers across multi-region deployments. Owned discovery, delivery planning, stakeholder alignment, UAT, training, and go-live, ensuring smooth transition into Customer Success and support teams.
Outcome: Faster adoption, reduced post-launch issues, and improved delivery predictability.
Delivered complex workforce management implementations for large organisations with distributed workforces. Validated operational requirements, configured platforms, managed integrations with third-party systems, and led deployment under tight timelines.
Outcome: Full removal of manual workflows and successful on-time go-lives.
Stepped into delayed or at-risk implementations to stabilise delivery. Reset project plans, re-established customer trust, aligned internal teams, and drove implementations through to completion.
Outcome: Restored confidence, reduced escalations, and successful recovery of customer relationships.
Managed multiple enterprise implementations in parallel, acting as the primary point of contact for senior stakeholders. Led regular project updates, tracked milestones and risks, and ensured delivery remained on schedule.
Outcome: Consistent on-time delivery across concurrent projects.
Designed and delivered structured training sessions and materials using a train-the-trainer approach. Ensured customers and internal teams were equipped to support long-term adoption post-implementation.
Outcome: Reduced dependency on post-launch support and smoother transition into BAU operations.