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About

I'm a senior Implementation Lead specialising in enterprise SaaS onboarding and delivery.

For over a decade, I've worked with B2B SaaS platforms across workforce management, HR, benefits, investment, and regulated enterprise environments. I step in when implementations become complex, stretched, or at risk — owning delivery end to end and bringing structure, clarity, and momentum to customer onboarding.

My work sits at the intersection of customers, product, engineering, and commercial teams. I translate business goals into executable delivery plans, manage senior stakeholders with confidence, and ensure implementations move from discovery through go-live and into business-as-usual without unnecessary friction.

I'm used to operating in fast-scaling environments where expectations are high, timelines are tight, and ambiguity is part of the job. My focus is always the same: predictable delivery, confident customers, and teams that can scale without burning out.

I work with a limited number of customers at a time to ensure focus, accountability, and high-quality outcomes.

If implementation is becoming a bottleneck to growth, I help bring clarity, structure, and calm to delivery.